We weren't happy with the service provided by our existing real estate who took over a few months ago, having bought our original agent's business. Tenants gave notice to vacate end of Feb, property was listed since early Jan - 9 weeks and no new tenant.
Looked for another property manager and came across the 5 star reviews for Karen at One Agency Redcliffe. What a difference! Great customer service, great communication and very professional.
Karen listed the property on the weekend, had an application on Monday and confirmed quality tenant on Tuesday!
Very happy and would highly recommend Karen and this agency!
Natalie B, 27 Mar 2025
Karen is fantastic. She went over and above, to not only please her client, but also impress the tenant. Highly recommended!
Simon, 25 Mar 2025
Karen and Stephan and the team have been fantastic. They go above and beyond excellent communication. If you want an excellent and reliable property manger team for your investment property they will look after you. I will be using them again in the future highly recommend!
Martin C, 13 Mar 2025
Karen and Vicki have been great in property management and works seamlessly with the landlord to make leasing a property out hassle free. Highly recommended!
Jason Lao, 28 Feb 2025
I can’t recommend Karen enough!
We stumbled upon the office after a long search for apartments, and it was truly our lucky day. Karen is not only incredibly professional, but she’s also warm, friendly, and dedicated. The moment we arrived (without an appointment), she immediately found the perfect apartment for us, gave us a thorough tour, and within two days, we received confirmation that we were approved to move in.
Her expertise and personal touch made all the difference. Without her help, this wouldn’t have happened and we are so grateful for her support throughout the entire process. Thank you, Karen, for helping us find our home! We truly appreciate you and highly recommend her to anyone!!
Oren Zalik, 19 Feb 2025
Since 1998 l have had many agents managing my rentals, most just doing an average job. The last few years Karen from One Agency has been my property manager being the best I have come across with great support from her principle Stephan. HIGHLY RECOMMENDED.
Peter McLeod, 18 Feb 2025
5 stars for you and the team Karen.
Efficient, professional and super amazing service from you with kindness and genuine care makes renting our gorgeous house from you an easy no fuss experience.
We are very grateful to be dealing with One Agency Redcliffe and recommend your services 100%
Maureen Watson, 02 Dec 2024
Karen’s service was excellent, providing timely communication and expert guidance throughout the process. Karen truly went above and beyond to ensure everything was seamless. I highly recommend Karen and OneAgency Redcliffe, thank you once again for helping us find the most amazing home.
Kara Heaton, 30 Oct 2024
Karen was great in helping secure a property. Highly recommend!!
Nath Rabs, 03 Oct 2024
A big thank you to One Agency Redcliffe for finding a wonderful caring tenant for our Investment Property at Newport, couldn't be happier.
Julie Allen, 25 Sep 2024
Karen Nickels exceeded all expectations! She went above and beyond to assist me, consistently demonstrating exceptional professionalism and kindness. Karen's friendly demeanor made every interaction a pleasure.
Her responsiveness was impressive; she always took the time to answer my calls and emails promptly. Karen's dedication, expertise, and willingness to help made a significant difference in my experience.
I highly recommend Karen for any real estate needs. Her outstanding service and warm approach ensure a seamless and enjoyable process.
Thank you, Karen, for your exceptional support!
Rebecca Seymour, 24 Sep 2024
We are new arrivals from NZ - this agency with Karen Nickels was amazing. Really cared about helping us get into the market as newbies and tried really hard to get things sorted ASAP. Even called the owner on the spot to get us in. Thank you so much Karen!!
Edwin Hussey, 24 Sep 2024
Karen has been amazing!! If I could give her 10 stars I would.. I have been in rental properties for years and have never received such great service from any agent in my life. We are moving from Sydney and struggled to find a property, we spent so much time submitting applications and requesting online inspections only to be continuously disappointed by other agents. After one phone call, Karen was happy to assist us making the process so smooth and simple. She walked us through the process step by step. Within less than a week we were able to secure our new home for our move.
Karen you are a true asset!
Marianne, 15 Aug 2024
One Agency managed our rental property and we were very impressed with the team, especially Karen. Her openness, promptness and thoroughness made the entire process smooth and stress-free. Karen was always available to help and provided excellent support, particularly during the handover after the tenants moved out.
If you’re looking for reliable property management, I highly recommend One Agency Real Estate. Karen’s exceptional service truly stands out. Thank you for a great experience!
Megan Papworth, 30 Jul 2024
It's been a while since I had to find a rental, but Karen was a great help and made the process easy to stress free.
Dale Swain, 29 Jul 2024
Would highly recommend One Agency to either rent with, or buy. Karen in particular is one of the best property managers I have come across. Thank you One Agency :).
Martina O'Dare, 26 Jul 2024
I would highly recommend Karen as a property manager. She is experienced, attentive and organised. Great job Karen, thank you
Joanne Dobson, 26 Jul 2024
A good rental agency can make or break your experience where you live. One Agency Redcliffe has been fantastic from the beginning and we feel such a peace of mind being with them as renters. Karen is our Property Manager and has been extremely responsive when it comes to explaining bills, maintenance updates, and even recommending some great places to eat in Redcliffe when we moved to the area - definitely made us feel right at home!
Kaitlyn Ahweiler, 11 Jul 2024
I finally was able to come back to Redcliffe thanks to Karen and the team @OneAgency, they welcomed me with such kindness and treated me like family, she has been incredibly kind and efficient. Her help in getting a rental back in the area was exceptional. I will be forever grateful for her kindness and her support that she has given us over the last couple of months.Her efficiency in getting things done were ???? and she has always followed up with things to the end. Karen always went that extra mile! If I could give her 10 stars I would, so thankyou from the bottom of my heart Karen and the team @OneAgency Redcliffe ❤️
Donna, 04 Jul 2024
I finally was able to come back to Redcliffe thanks to Karen and the team @OneAgency, they welcomed me with such kindness and treated me like family, she has been incredibly kind and efficient. Her help in getting a rental back in the area was exceptional. I will be forever grateful for her kindness and her support that she has given us over the last couple of months.Her efficiency in getting things done were ???? and she has always followed up with things to the end. Karen always went that extra mile! If I could give her 10 stars I would, so thankyou from the bottom of my heart Karen and the team @OneAgency Redcliffe ❤️
Donna, 02 Jul 2024
We found Karen to be very helpful in finding our family the ideal rental. Karen has a wealth of knowledge in real estate and is very easy to communicate with. Highly recommend.
Hannah, 26 Jun 2024
We found Karen to be very helpful in finding our family the ideal rental. Karen has a wealth of knowledge in real estate and is very easy to communicate with. Highly recommend.
Hannah, 15 Jun 2024
Karen has been awesome throughout our tenancy highly recommended her and the team so easy to deal with.
Grant Cane, 15 Jun 2024
I have been with One Agency Redcliffe for over three years and two moves. Karen and the whole team have always been incredibly kind, empathetic and hard working. which as a renter is not always the case as I have found with other Real estate agents. I have honestly not had a better experience, and Karen always goes the extra mile.
Tars Graham, 15 Jun 2024
A good rental agency can make or break your experience where you live. One Agency Redcliffe has been fantastic from the beginning and we feel such a peace of mind being with them as renters. Karen is our Property Manager and has been extremely responsive when it comes to explaining bills, maintenance updates, and even recommending some great places to eat in Redcliffe when we moved to the area - definitely made us feel right at home!
Kaitlyn Ahrweiler, 13 Jun 2024
Karen from one Agency Redcliffe was amazing, the attention and promptness given to us to get the house we wanted was exceptional. Thank you for your high quality customer service and taking time to make our transition into our new house stressless. Looked at the house, loved the house, signed the house ALL in one day????????
Megan Stanworth, 30 Jan 2024
Karen Nickels went out of her way to support us viewing a rental property. She was kind, respectful and we would definitely recommend Karen to everybody. Thank you, Karen.
Anita Carter-Bury, 19 Jan 2024
Professional attentive staff makes this company a pleasure to deal with. Thanks to Karen Nickels for making the rental process streamlined, efficient and stress-free.
Laura Hurd, 12 Jan 2024
We had been trying to find a rental property for a while, and then we have found Karen Nickels, who has taken us under her wings. With her personal yet professional touch, we have found a wonderful place almost on the beach. I am looking forward to renting through One Agency with Karen as our Senior Property Manager. I would definitely recommend Karen and One Agency.
Agnieska Niemira, 08 Jan 2024
As most would understand relocation is one of the most stressful periods in any family’s time. I am sincere when I say meeting, Karen Nickels immediately alleviated my stress. Karen was prepared to take the time and ensure I understood the process. I cannot express my gratitude, appreciation and praise for what Karen was able to facilitate for my family and I. We are extremely grateful. Thank you for your professionalism.
Mark Campbell, 16 Dec 2023
Karen has been absolutely amazing! Such a fast process and wonderful guidance and support. I would definitely recommend Karen and One Agency.
Chole Wark, 13 Apr 2023
It's a competitive game, finding a rental. Viewings, applying, apps that don't work. Stress city. Not with One Agency Redcliffe North Lakes. Staff were efficient, personable and didn't make you feel like you were a contestant in a crazy game. Worked fast in processing our application and replied to requests promptly. We're now moving into a new home that we love and we can't thank them enough. Amazing!
Sarah Stephens, 06 Feb 2023
Karen and the team at One Agency were amazing and easy to communicate with. Making the renting process quick and easy.
Tobe Elliot - First time Landlord, 20 Jan 2023
10/10 Highly organised & skilled team. Communication & response times are impeccable, This in turn contributes highly towards successful outcomes for both Clients & Tenants. I carn't speak highly enough of the Property Manager & Rentals Department. Karen & Vicki are OUTSTANDING!. One Agency go above & beyond any other Real Estate on the Peninsula & are truely refined & experienced like no other i,ve known. One Agency@Redcliffe is No1 for me & iam sure many others.
Carmel Pearce, 05 Dec 2022
I have to say, our experience with One Agency Redcliffe, in particular, Karen Nickels has blown my mind.
We had a drive by of a rental property, phoned Karen, had an inspection within the hour and application in and approved within 24hrs. Keys that same week!
Karen is extremely professional, super friendly, very efficient and a fabulous communicator.
We would have absolutely no hesitation in recommending her as a Property Manager for both Investors and Tenants alike.
Thank you so much for making what had been a stressful time for us a seamless process and got us into a property so quickly. You truly are amazing at what you do and a credit to One Agency.
You have definitely won us over and we look forward to working with you for years to come.
Jaye Morris, 28 Nov 2022
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